Open Hours
Monday to Friday: 8am – 5pm
HR Hotline 24/7 for clients.
HR Hotline
On‑Call HR Advice, When You Need It Most
HR issues don’t wait for business hours. With our HR Hotline, you’ll have direct access to expert advice to resolve issues quickly and confidently.
From urgent employee questions to compliance concerns, our hotline gives you immediate support. No jargon, no delays — just clear, practical answers that help you make the right call.
Why Use the HR Hotline?
Running a business means unexpected HR challenges will arise. The Hotline gives you:
- Immediate support — quick access to expert HR guidance.
- Practical answers — no jargon, just clear steps you can act on.
- Peace of mind — confidence that you’re making the right call.
- Cost‑effective expertise — senior HR knowledge without the overhead of a full‑time hire.
What You Can Call Us About
Our Hotline is designed to cover the everyday and the urgent, including:
- Employee Relations – Handling grievances, disputes, or misconduct.
- Performance Management – Guidance on warnings, reviews, and improvement plans.
- Leave & Entitlements – Clarifying Award obligations, leave requests, and entitlements.
- Compliance Questions – Navigating Fair Work, WHS, and other legal requirements.
- Investigations & Mediation – Immediate advice on how to manage sensitive workplace issues.
- Recruitment & Onboarding – Quick support with job ads, screening, or contracts.
How It Works
- Call or email our Hotline during business hours.
- Speak directly with an experienced HR consultant.
- Get actionable advice tailored to your situation.
- Follow up with documentation, templates, or next steps if required.
For clients with extended needs, after‑hours support can also be arranged.
The MacPac HR Difference
We don’t just give you generic advice — we understand your business and provide tailored, practical solutions. Our Hotline is backed by decades of HR experience across industries, so you can be confident you’re getting advice that’s both compliant and commercially smart.
What types of issues can I call about?
Everyday and urgent HR questionsYou can call about performance, leave, compliance, workplace disputes, or any HR concern. If it affects your people, we can help.
How quickly will I get a response?
Immediate supportWe try to take all calls straight away. If we can’t you will get a return call same business day. For extended support, after‑hours arrangements can be made.
Is the Hotline included in outsourced HR packages?
Integrated supportYes – if you need it. Many of our outsourced HR clients use the Hotline as part of their package, ensuring they always have expert advice on call.
Can I get written follow‑up after a call?
Documentation providedIt depends. If your request is simple (like a basic template or summary), we’ll provide a written follow-up. More complex or extensive documentation may require additional project work.
Contact Us
Let's Talk About Your HR Hotline Needs
Helping you achieve through tailored HR support
Clare was an exceptionally motivated and results-oriented HR professional with a drive and passion to deliver. She has a strong business sense which she aligned with her HR strategies. As the HR leader for her entity, she could be relied on to direct her HR team in a way that benefited the entity while being sensitive to global objectives. Working with Clare as part of the global HR team, I found her to be committed and always available to assist or contribute to issues being discussed or problems we were seeking solutions for. A strong and independent thinker, she is someone whose input I came to value and count on.
I have had the privilege of being both trained by Clare as well as having all my Management teams over the years trained by Clare. Clare has trained my Management teams in Asia and Australia. My Management teams have learned many new skills, in particular, Communications, Leadership, Personality Profiling and overall Management development. I have also utilised Clare in a support service to my HR Managers over the years. I highly recommend her to Manage the development of your teams.
Clare is a highly energetic and knowledgble HR generalist. Her valuable skills and can do attitude complimented our team in achieving strategic and operational targets. She proved an excellent coach by developing new managers in people leadership skills.
